Booking Information

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At Home Away From Home Pet Service, we are dedicated to delivering exceptional care for both you and your pets. Our goal is to make the booking process seamless and stress-free. Please follow the steps below to complete your booking. 

Before submitting your booking request, please be sure to review the "Before You Book" section located on the specific service page that matches your requested service. This section outlines important details such as our hours of operation, pricing structure, additional services, and safety protocols. 

Next, please take a moment to read through our Service Policies by clicking the link below. This page includes essential information regarding vaccination requirements, payment guidelines, and our cancellation policy, ensuring a smooth and stress-free experience for both you and your pet. 

New Clients:

Please use the links below to access our booking website or app to create your account. When using the app, be sure to enter the code HAFH to get started. When accessing our booking tool for the first time, you’ll be prompted to create an account and complete your client and pet profiles. 

Repeat Clients: 

If you're a returning client and have already created an account, simply click the Repeat Clients link listed below or open your preferred app and log in to get started. 

Once your account is created, please select Add Booking in the booking tool to enter your service type, dates, and times in order to submit your official booking request. When creating your first booking request, you'll be asked a series of detailed questions about you and your pet. These questions are designed to ensure your pet’s safety and well-being, and to help our sitters provide the highest level of care — so we encourage you to answer them thoroughly. If any questions are not relevant to your specific service type, feel free to leave them blank.  

The customer and pet questions only need to be completed once and will be securely saved for all future bookings. Initial setup typically takes just 5–10 minutes. Please note: there will be a few booking-specific questions that must be completed each time you schedule a service, as needs may change depending on the season or situation.

Don't forget to use the code FIRSTTIMEBOOKING at checkout to enjoy 10% off your first booking!

Once we receive your booking request, we will review our availability, match you with the most suitable pet sitter for your needs, and confirm your booking. A confirmation email will be sent to you once your request has been approved. 

If you're unsure of your booking dates or would like to find a Home Away From Home pet sitter for future services, you can create an account without putting in a booking request, and our management team will reach out to you.

Before you complete payment, we require a meet n greet with your pet sitter to ensure the perfect fit for both you and your pet. This 10–30-minute introductory meeting allows you to connect with your sitter and discuss your pet’s needs. We will contact you directly via call or text to schedule your meet n greet.

For dog boarding and doggy daycare, you will visit your pet sitter’s home with your dog to become familiar with the environment. For dog walking, drop-in visits, homestays, adventure walks, and pet taxi services, your pet sitter will come to your home to meet you and your pet. While meet n greets for dog walking, drop-in visits, and pet taxi services are not always required, they are highly encouraged.

These meetings provide an opportunity for you to get to know your pet sitter, ensure your pet feels comfortable, and allow your sitter to establish a foundation of trust with your pet.

Following your meet n greet, you may complete your payment at any time using the link provided in your confirmation email. Alternatively, if you prefer to wait, your card on file will be automatically charged seven days prior to the start of your booking. Your confirmation email also includes important information about our policies and vaccination requirements, so please be sure to review it carefully. 

Your booking is now complete! Your intake information will be securely saved, ensuring a quick and seamless experience for future booking requests.