Your pet's safety is our number one priority. Help us ensure all the fur babies in our care are safe and comfortable.
Please email or text us a picture of your pet's vaccination records. If up to date vaccinations are not provided by your bookings start date then your booking will be cancelled. Our cancellation policy will apply. All new vaccinations should be given a minimum of one week prior to your bookings start date.
After you meet with your pet sitter, we will confirm your booking request. Once the booking is confirmed you will receive a confirmation email with a payment link. The booking must be paid in full at least 7 days before your bookings start date. If you make your booking request less than 7 days from your bookings start date then payment will be required the day your booking is confirmed. If you fail to complete payment we will run the card you have on file. The cancellation policy will apply once payment is completed. If you need to modify dates or times, please promptly let your sitter know.
You will receive a full refund if you cancel at least 72 hours before your pet's scheduled start time. After that, you will receive a 50% refund on the first 7 canceled days and 100% refund on any days after that. Canceling on short notice does not allow enough adequate time to fill the open spot. By canceling three days in advance, it gives us time to fill the space.
What about weather cancellations?
Winter storms are typically predicted several days in advance. If you are worried about winter weather and your ability to get to your sitter, be cautious and cancel in advance. This will allow you to avoid cancelation fees.
What about personal or sickness cancellations?
Although we empathize, we do require a 72-hour notice. With adequate notice, we can work to fill the open spot. With less than a 72-hour notice, filling the reservation is difficult.
Ask your pet sitter if you need to bring bowls, toys, treats, crates, beds, etc. They will most likely already have most of those items for your pet to use.
Drop Off Hours:
Pick Up Hours:
If your schedule falls outside of these hours shoot us a message and we will try to work with you.
The drop off and pick up times you reserve must be as accurate as possible. They are used to determine the price of the stay. Our pet sitters are flexible so if something changes, please tell your sitter as soon as possible so you can work out new times together and possibly modify your reservation. Please be respectful of your pet sitter's time and business.
Most of our pet sitters also offer drop-in visits and walks for other pets so if another client books these around your scheduled drop off/pickup time your sitter will let you know so you can figure out the best time for drop off/pick up. Please be flexible with your pet sitter and they will be flexible with you.
Have a busy day planned? No problem! Your pet sitter would love to shuttle your fur baby around. Our pet transportation services make it easy for you to get your dog to and from your pet sitter's home. We provide safe and reliable transportation for the Sioux Falls area.
Pet Transportation Hours:
Although we try to minimize the possibility of any problems occurring by requiring meet n greets and possible trial stays, not every dog does well in a new environment. Please try to have a backup plan in case the stay does not go as expected. In rare circumstances your dog may need to be boarded elsewhere.
Monday-Friday: 7am-9pm
Saturday-Sunday: 7:30am-9pm
Holidays: 7:30am-9pm
If your schedule falls outside of these hours shoot us a message and we will try to work with you.
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