Need To Know
Care Policy
At Home Away From Home Pet Service, LLC we believe positive reinforcement is the most effective training method. We use treats and praise to encourage good behavior. Our professional pet sitters will never hit or yell at your fur baby.
Safety Policy
Your pet's safety is our number one priority. Help us ensure all the fur babies in our care are safe and comfortable.
- Tell your pet sitter about ANY history of aggressive, dominant, or defensive behavior.
- Make sure your pet is parasite free and up to date on flea/tick preventative.
- If your pet is ill or has a cough tell your pet sitter immediately.
Vaccination Policy
Please email or text us a picture of your pet's vaccination records. If up to date vaccinations are not provided by your bookings start date, then your booking will be cancelled. Our cancellation policy will apply. All new vaccinations should be given a minimum of one week prior to your bookings start date.
- Required for Dogs (including puppies four months and older): Rabies, DHPP, and Bordetella.
- We also strongly encourage CIV (canine influenza vaccination) and the Lepto vaccination.
- Required for Cats: Rabies
- We also strongly encourage FELV and FVRCP.
Once your booking is confirmed, you will be required to fill out a veterinary notification form to provide to Home Away From Pet Service and your preferred vet clinic. This form will be attached to your booking confirmation email.
Neutered/Spayed Policy
- Although, we do not require your dog to be neutered or spayed, it is strongly encouraged.
- We do not provide boarding or daycare for female dogs in heat.
Payment Policy
After you meet with your pet sitter, we will confirm your booking request. Once the booking is confirmed you will receive a confirmation email with a payment link. The booking must be paid in full at least 7 days before your bookings start date. If you fail to complete payment, we will charge the card you have on file. If you make your booking request less than 7 days from your bookings start date then we will charge the card you have on file when we confirm your booking. The cancellation policy will apply once payment is completed. Our cancellation policy is listed on our website. If you need to modify dates or times, please promptly let your sitter know.
Cancellation Policy
You will receive a full refund if you cancel at least 72 hours before your pet's scheduled start time. After that, you will receive a 50% refund on the first 7 canceled days and 100% refund on any days after that. Canceling on short notice does not allow enough adequate time to fill the open spot. By canceling three days in advance, it gives us time to fill the space.
What about weather cancellations?
Winter storms are typically predicted several days in advance. If you are worried about winter weather and your ability to get to your sitter, be cautious and cancel in advance. This will allow you to avoid cancelation fees.
If it is too hot/cold for your sitter to walk your dog, then your sitter will contact you and offer to perform a drop-in visit instead. You will be refunded the difference in service cost.
If your sitter cannot get to your home due to extreme weather, then your sitter will contact you and you will receive a full refund for any services not completed.
What about personal or sickness cancellations?
Although we empathize, we do require a 72-hour notice. With adequate notice, we can work to fill the open spot. With less than a 72-hour notice, filling the reservation is difficult.
If your sitter becomes too ill to care for your pet, we will contact you immediately and connect you with a different Home Away From Home pet sitter. If a suitable replacement cannot be found, you will receive a full refund for any services not completed.
Can You Provide Service On Short Notice?
For existing clients who have previously completed a meet and greet with their pet sitter, we can typically accommodate short-notice requests, depending on our availability. The more notice you give us, the greater possibility we will have availability and be able to confirm your booking request.
If you are a new client requesting boarding, daycare, or homestay services, we require a meet and greet before confirming your booking. Drop-in visit, dog walking, and pet taxi meet n greets are not always required, but are encouraged. We recommend contacting us to set up a meet n greet at least four days before your bookings start date so we can do our best to find the perfect pet sitter for you and your fur baby.
Boarding/Daycare Information
What to Bring to Drop Off
- Food
- Leash
- Collar with tags
- Harness (if applicable)
Ask your pet sitter if you need to bring bowls, toys, treats, crates, beds, etc. They may already have these items for your pet to use.
Hours
Drop Off Hours:
- Monday-Friday: 6:30am-7pm
- Saturday-Sunday: 7am-7pm
Pick Up Hours:
- Sunday-Thursday: 7am-9pm
- Friday-Saturday: 7am-10pm
If your schedule falls outside of these hours shoot us a message and we will try to work with you.
The drop off and pick up times you reserve must be as accurate as possible. They are used to determine the price of the stay. Our pet sitters are flexible so if something changes, please tell your sitter as soon as possible so you can work out new times together and possibly modify your reservation.
Most of our pet sitters also offer drop-in visits and walks for other pets so if another client books these around your scheduled drop off/pickup time your sitter will let you know so you can figure out the best time for drop off/pick up. Please be flexible with your pet sitter and they will be flexible with you.
No Show/No Call Fee
We charge a $35 per hour no show/no call fee to clients who are more than fifteen (15) minutes late or early for their dog's scheduled pick up and drop off times without communicating with their pet sitter first. Your pet sitter uses these scheduled times to determine their own personal and work schedule. Many of our pet sitters offer drop-in visits and dog walks outside of their home, so it is important to communicate if your scheduled drop off and pick up times change. You will not be charged this fee if you communicate with your pet sitter about being late or early.
We charge this fee because we want to look out for our pet sitter's mental health and well-being. Our pet sitters love what they do, but providing in-home care does not mean they are not allowed privacy in their own home. Please be respectful of your pet sitter's schedule, time, and home. If you think you will be late or early to pick up or drop off your dog then please confirm with your pet sitter that they are available for your new drop off and pick up times.
Pet Transportation
Have a busy day planned? No problem! Your pet sitter would love to shuttle your fur baby around. Our pet transportation services make it easy for you to get your dog to and from your pet sitter's home. We provide safe and reliable transportation for the Sioux Falls area.
Pet Transportation Hours:
- Monday-Friday: 7am-9pm
- Saturday-Sunday: 7:30am-9pm
- Holidays: 7:30am-9pm
You can select your preferred pet transportation drop off and pick up times when creating your booking request, but because we offer such flexible booking options and most of our pet sitters provide services for multiple clients a day, our sitters are allowed service time windows of up to one hour early or one hour later than your selected pet transportation time if necessary. This allows our pet sitters to create a more efficient daily schedule.
Emergencies
Although we try to minimize the possibility of any problems occurring by requiring meet n greets and possible trial stays, not every dog does well in a new environment. Please try to have a backup plan in case the stay does not go as expected. In rare circumstances your dog may need to be boarded elsewhere.
Homestays Information
Hours
Our homestay service includes overnight care from 9pm-6am plus two daytime 30-minute drop-in visits, during midday and supper time. Although, this is just the minimum amount of time our homestays provide and our pet sitters are known to stay longer if it works for their schedule. The included midday 30-minute drop-in visit will be performed between 11am-1pm. The included supper time 30-minute drop-in visit will be performed between 4-7pm. If you want your pet sitter to provide more care during the day, you can add additional drop-in visits or dog walking to your booking. Please review the drop-in visit and dog walking information below.
Drop-In Visit/Dog Walking Information
Hours
Monday-Friday: 7am-9pm
Saturday-Sunday: 7:30am-9pm
Holidays: 7:30am-9pm
If your schedule falls outside of these hours shoot us a message and we will try to work with you.
You can select your preferred service time when creating your booking request, but because we offer such flexible booking options and most of our pet sitters provide services for multiple clients a day, our sitters are allowed service time windows of up to one hour early or one hour later than your selected service time if necessary. This allows our pet sitters to create a more efficient daily schedule.
Pet Taxi Information
We provide safe and reliable pet taxis for the Sioux Falls area. Whether you need help taking your dog to the groomers, your cat to the vet, or more we have you covered.
Hours
Monday-Friday: 7am-9pm
Saturday-Sunday: 7:30am-9pm
Holidays: 7:30am-9pm
If your schedule falls outside of these hours shoot us a message and we will try to work with you.
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